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Our goal is to provide opportunity for all, right now.   

YouScience was created to help answer some of life’s biggest questions: “Why am I learning this?” and “What do I want to be when I grow up?”

From the initial conception as an innovative aptitude and career discovery tool to our recent merger with Precision Exams to incorporate industry-recognized certifications, we’ve revolutionized the way students, educators, and employers view talent and possibility.

We instill hope, purpose, and direction by connecting natural talent, skills, and knowledge with in-demand education pathways and careers. Join us to help find the makers, doers, artists, and thinkers who will help solve the problems of tomorrow.

If this sounds interesting, we should talk

ABOUT OUR RECENT MERGER

Think you’re right for the job?

We believe in a high performance workplace and are always on the lookout for exceptional talent. Check out the positions we are hiring and if one sounds interesting, send us your resume.

Regional Sales Director

American Fork, Utah / Office / Full-Time

Sales / Business Development

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with millions of users in schools across the US and globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Job Description

Wanting to join a fast-paced startup company that is changing education? If you are someone that genuinely enjoys working with and helping people, is a talented presenter, trained listener, and embraces the fast pace and fluid environment of a small and growing company then YouScience is looking for you. We are seeking a full-time Regional Sales Director with a hunter-mentality, and a relentless desire to win and close business to increase market share in their region. A successful candidate will be driven, organized, possess excellent time management, presentation, and negotiation skills. Must thrive in full-cycle and consultative sales process managing a region of states.

This role also requires collaboration with Customer Success Managers as well as Business Development to create and close renewal/upsell opportunities, and to connect Industry and Education within the region.

They must effectively prioritize essential activities to meet sales targets, while working in a collaborative environment with other internal teams to drive state specific go-to market strategies across a state or region. They must be adept at quickly developing relationships with decision makers, uncovering opportunities, and showing alignment to YouScience solutions.

Responsibilities

  • Proactively engage with prospects and articulate value proposition of the YouScience Promise primarily through phone calls, emails, and online demos
  • Develop and execute new and renewal business and implement expansion strategies to meet sales targets
  • Prepare and deliver tailored presentations and demos for prospects and customers, including larger audiences, CTE Directors and Superintendents
  • Regularly align with all internal functional teams ensuring project deliverables and customer expectations align with services offered
  • Maintain a growth mentality, think outside the box, and seek constant skill improvement and knowledge while working collaboratively with peers
  • Exceptional time management, organizational skills, and responsiveness to customer needs

What You Should Have

  • Bachelor’s degree -or- equivalent sales experience
  • 5+ years new business solution-selling in a competitive market
  • Software sales experience with SaaS, LMS, or CRM preferred
  • Ability to travel (post COVID, minimal up to 10%)
  • Excellent in-person and online presentation skills
  • Ability to nurture and close deals over an extended sale cycle

Benefits

  • Excellent work/life balance
  • Collaborative work environment with fantastic team – we truly care about each other
  • Opportunity to improve education – we empower students to discover their strengths and align to more personalized and purposeful education and career opportunities!
  • In addition to 15 days PTO per year, paid holidays, plus the week of the 4th of July and the week between Christmas and New Year off and PAID!
  • We sincerely live by our values, which are:
      • We empower others
      • We perform as a cohesive championship team
      • We are all leaders
      • We never stop growing
      • We make a positive impact
      • We show respect in word and in deed
      • We remember that life is bigger than our work

YouScience is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or another legally protected status.

 

Send Resumes to: adam.sanchez@youscience.com

Experienced Software Engineer

American Fork, Utah / Remote

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

Our frontend stack is Phoenix LiveView / React with our back end in Elixir / Rails and PostgreSQL. We are looking for self-motivated people who are creative problem solvers that learn quickly and can thrive in an exciting and fast-paced environment with little guidance.

We care about your personal growth and career progression. We try to assign projects that will help each team member develop into a more well-rounded engineer and enable them to take on more complex tasks in the future. Our team is dedicated to supporting new team members. We are a good mix of engineers creating the perfect environment for you to both mentor and be mentored. We all enjoy helping each other grow through mentoring and thorough kind and supportive code reviews. YouScience is an awesome place to grow and level-up in your software engineering skills and pick up some excellent technical skills that will help you stand out amongst other software professionals.

 

What You Should Have

  • 3-4+ years in a professional software development environment;
  • 2-3+ years of coding experience with at least one modern language such as Elixir, C#, Go or Java including some function-oriented design;
  • 1-2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems; Strong ownership and drive to launch new features in the market.
  • 3-4+ years working as a full stack engineer in a hyper growth SaaS company;
  • The passion to mentor your peers and be a problem solver;
  • Strong experience with algorithms, data structures and code;
  • Disciplined approach to testing and quality assurance;
  • Experience with web infrastructure and distributed systems;
  • Frontend, backend, machine learning, or full-stack experience;
  • Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms);
  • Experience with end-to-end encrypted communications and/or blockchain/ distributed ledger/ hyper ledger technologies is highly desirable since the team will be creating solutions in these areas.

 

Responsibilities

  • Develop the APIs, web applications and microservices that power the YouScience integration platform;
  • Develop, debug, test and support Phoenix / Elixir web services;
  • Develop effective business intelligence strategies and analytics solutions;
  • Leverage technologies like Docker, Postgres to build scalable and maintainable applications;
  • Participate in product workshops to help determine new features and initiatives.

 

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Flexibility to work in American Fork, UT or remote
  • Ongoing support for continuing education and career development Opportunity to work and learn alongside some of the industry’s most passionate innovators
  • Great medical, dental, vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement
  • Community service opportunities
  • Pay range, depending on experience

 

Send Resumes to: matt.walstad@youscience.com

 

Customer Support Associate

American Fork, UT / Office / Remote

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

We are looking for a detail-oriented Customer Support Associate (Full / Part-time) dedicated to providing outstanding user support to every YouScience client (primarily consists of educators and counselors). We understand the challenges teachers and students are facing and we are motivated to solve users’ problems quickly. We communicate with empathy and create a positive experience through our interaction via chat, phone, and email. You will be our frontline problem solver, working directly with users and liaising with internal teams as needed to deliver an outstanding user experience.

Work will be performed in the office during the initial onboarding and training period, after which a hybrid approach is possible (designated days in the office and others remote).

 

Responsibilities

  • Respond to customer inquiries via online chat, telephone, or email in a helpful and timely manner, efficiently solving issues and pursuing the matter until it is solved
  • Exhibit a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
  • Document interactions with customers in CRM system
  • Capture client feedback and suggestions
  • Record and report customer issues, adhering to internal systems and processes
  • Assist with account creation, data entry, sending onboarding emails to clients, etc.
  • Perform additional, cross-departmental duties as required

What You Should Have

  • 1-3+ years in a customer service role
  • High school diploma or equivalent
  • Flexibility in work hours availability – support coverage offered from 5 AM – 6 PM MST
  • Effectively & efficiently communicate via chat, email, and telephone with proper grammar & punctuation
  • Detail oriented, team-oriented, & willing to help where needed
  • Comfortable working in dynamic environment and open workplace
  • Proficiency in Microsoft Office Suite

Extra Credit

  • Additional post-secondary education
  • Desire to learn and grow with expanding company
  • HubSpot knowledge
  • Education industry experience

Pay

  • $13 – $15 per hour

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Great medical, dental, and vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement

Send Resumes to: robbie.rauzi@youscience.com

Customer Support Specialist

American Fork, UT / Office / Remote

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

We are looking for a detail-oriented Customer Support Specialist (Full-time) dedicated to providing outstanding user support to every YouScience client (primarily consists of educators and counselors). We understand the challenges teachers and students are facing and we are motivated to solve users’ problems quickly. We communicate with empathy and create a positive experience through our interaction via chat, phone, and email. You will be our frontline problem solver, working directly with users and liaising with internal teams as needed to deliver an outstanding user experience.

Work will be performed in the office during the initial onboarding and training period, after which a hybrid approach is possible (designated days in the office and others remote).

 

Responsibilities

  • Respond to customer inquiries via online chat, telephone, or email in a helpful and timely manner, efficiently solving issues and pursuing the matter until it is solved
  • Exhibit a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
  • Develop and display deep knowledge of our products and user experience
  • Document interactions with customers in CRM system
  • Capture client feedback and suggestions
  • Record and report customer issues, adhering to internal systems and processes
  • Assist with account creation, data entry, sending onboarding emails to clients, etc.
  • Act as subject-matter expert or project owner as assigned
  • Conduct customer training webinars
  • Perform additional, cross-departmental duties as required

What You Should Have

  • 2-4+ years in a customer service role
  • High school diploma or equivalent
  • Flexibility in work hours availability – support coverage offered from 5 AM – 6 PM MST
  • Effectively & efficiently communicate via chat, email, and telephone with proper grammar & punctuation
  • Detail oriented, team-oriented, & willing to help where needed
  • Comfortable working in dynamic environment and open workplace
  • Proficiency in Microsoft Office Suite

Extra Credit

  • Additional post-secondary education
  • Desire to learn and grow with expanding company
  • HubSpot knowledge
  • Education industry experience

Pay

  • $17 – $20 per hour

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Great medical, dental, and vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement

Send Resumes to: robbie.rauzi@youscience.com

Marketing Campaign Specialist

Nashville, TN / American Fork, UT / Remote

 

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

 

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

We’re looking for a detail-oriented master planner to join our growing marketing team and lead the charge of campaign development and evaluation. You’ll work in collaboration with the sales, customer success, product, and business development teams in developing campaigns to build, maintain, and expand relationships with our customers and leads.

 

Responsibilities

  • Identify trends and needs of our customers and in the market
  • Develop and optimize campaigns according to departmental and company goals
  • Provide recommendations based on assessments of campaign efficacy
  • Execute campaigns to: develop thought leadership, build the corporate brand and recognition, successfully bring new products to market, expand existing usage, and acquire new leads.
  • Research and synthesize industry and marketing best practices

 

What You Should Have

  • 3-5+ years in a professional marketing role
  • History of executing successful multi-faceted marking campaigns
  • General understanding of SEO, web analytics, and other various benchmark reporting data
  • Detail oriented and ability to prioritize multiple projects
  • Proficiency in Microsoft Office Suite

 

Extra Credit

  • History of working with/supporting B2B sales team
  • HubSpot knowledge
  • Experience with affiliate and/or influencer marketing
  • Education industry experience

 

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Great medical, dental, and vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement

Send Resumes to: marketing@youscience.com

Content Marketing Specialist

Nashville, TN / American Fork, UT / Remote

 

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

 

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

At YouScience, we live for the stories of our customers and as the Content Marketing Specialist you will be the storyteller-in-chief. This role will work in coordination with the marketing, executive, sales, and customer success teams to find and craft testimonials and case studies that will be key components of asset and campaign development. It will be critical to understand the industry, our customers, our competition – and how to leverage our value and positioning. Success will look like compelling and diverse content developed into multi-faceted marketing assets including fact sheets, brochures and booklets, website copy, social media copy, blogs, local and national press coverage, etc.

 

Responsibilities

  • Proofread, write, edit or repurpose copy for multichannel use (print, websites, social media, apps, email marketing)
  • Help form the YouScience voice and ensure cohesion across assets and platforms
  • Execute brand reviews of internal and external collateral and assets
  • Develop editorial calendar
  • Blog and newsletter ideation and development
  • Source content from internal teams and external partners
  • Stay up-to-date on industry trends, conversations, and customer needs

What You Should Have

  • 3-5+ years in a professional marketing role, preferably with a focus in content development
  • Excellent writing and editing skills – can translate complex or broad concepts into accessible, consumer-friendly language
  • Editorial mindset with an ability to predict audience preferences
  • Detail oriented and ability to prioritize multiple projects
  • Proficiency in Microsoft Office Suite

 

Extra Credit

  • Portfolio of previously published work and earned engagement/ROI
  • History of working with/supporting B2B sales team
  • HubSpot knowledge
  • Education industry experience

 

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Great medical, dental, and vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement

Send Resumes to: marketing@youscience.com

Digital Marketing Specialist

Nashville, TN / American Fork, UT / Remote

 

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

 

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

We are looking for a Digital Marketing Specialist to be a strategic and tactical leader in planning, executing, and managing digital marketing activities. This position will be focused heavily in social media marketing but also contribute to campaign execution, online ads, email marketing, consumer targeting, SEO & keyword strategy, and affiliate/influencer marketing. This role will work with the other marketing team members in a coordinated approach to bring awareness to and engagement with our products and industry thought leadership.

 

 

Responsibilities

  • Design and maintain the YouScience social media presence, and ensure cohesive voice, across platforms
  • ROI analysis and reporting of channel results
  • Execute brand reviews of internal and external collateral and assets
  • Aid in campaign execution and measurement
  • Assist in curation of monthly reporting
  • Develop growth strategies for YouScience retail (direct-to-consumer)
  • Contribute to digital campaign elements (SEO, PPC – AdWords)
  • Research and synthesize industry and marketing best practices

 

What You Should Have

  • 3-5+ years in a professional marketing role
  • 2+ years of social media marketing experience
  • History of executing successful digital marketing efforts
  • General understanding of SEO, web analytics, and other various benchmark reporting data
  • Detail oriented and ability to prioritize multiple projects
  • Proficiency in Microsoft Office Suite

 

Extra Credit

  • History of working with/supporting B2B sales team
  • HubSpot knowledge
  • Experience with affiliate and/or influencer marketing
  • Education industry experience

 

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Great medical, dental, and vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement

Send Resumes to: marketing@youscience.com

Bookkeeper / Accountant

American Fork, UT / Office / Full-Time

 

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally.  With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

We are looking for a detail-oriented, self-motivated Bookkeeper/Accountant (Full Time) dedicated to providing outstanding and accurate accounting services to every YouScience client and vendor. You will need a sharp eye for detail and be able to spot numerical errors. You will have access to confidential financial records and must be able to keep them in confidence. Come join our team and enjoy an outstanding work environment and culture. This position will be in American Fork, UT.

 

Responsibilities

  • Maintain records of financial transactions by establishing accounts; posting transactions; ensuring legal compliance.
  • Produce customer bills, pay vendor invoices, and ensure proper posting.
  • Account for financial transactions by maintaining a chart of accounts; defining bookkeeping policies and procedures.
  • Maintains subsidiary accounts by verifying, allocating, and posting transactions.
  • Balances subsidiary accounts by reconciling entries.
  • Maintain historical records by filing electronic documents in an organized and secure manner.
  • Prepare financial reports by collecting, analyzing, and summarizing account information.
  • Comply with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.
  • Complete internal audits to ensure accuracy and detect discrepancies.
  • Contribute to team effort by accomplishing related results as needed.

 

What You Should Have

  • Degree in accounting, finance, or related field a plus – but not mandatory
  • Minimum 1-2 years job experience with accounting systems
  • Courteous and professional attitude
  • Attention to detail
  • Sense of urgency and accountability
  • QuickBooks Online experience
  • Office 365 savvy – especially strong MS Excel skills
  • High technical aptitude – learn new systems easily
  • Analytical skills

 

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Great medical, dental, and vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement

 

Pay

  • $15/hr or higher based on experience

 

Send Resumes to: accounting@youscience.com

Customer Success Manager

Nashville, TN / American Fork, Utah / Office / Full-Time

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with millions of users in schools across the US and globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

 

About Our Team

Our customer success team loves helping people! We understand the challenges facing teachers and students and are motivated to help our customers succeed. We are team players who are committed to doing whatever is required to meet customers’ needs, regardless of whose responsibility it “should” be. We are talented trainers and presenters who embrace the fast pace and fluid environment of a small and growing company. We’re not satisfied with, “that’s how it’s always been done.” We think critically, adapt quickly, and have fun while we do it.

Job Description

As a YouScience customer success manager, you will shepherd your clients (primarily secondary schools and districts) throughout their customer journey, driving adoption and renewal by delivering value and focusing on customer health. You will represent the voice of the customer and work closely with Support, Sales, Marketing, and Product to ensure your clients’ needs are met. You will advise clients on how to get the most value from our products according to their unique requirements and identify unmet needs that present opportunities for upsell.

This position may be located in American Fork, UT, or Nashville, TN. Work will be performed in the office during the initial onboarding and training period, after which a hybrid approach (designated days in the office and others remote) is possible.

 

Responsibilities

  • Demonstrate mastery of our product suite and understanding of the education environment in guiding clients to get the maximum benefit from using our product suite
  • Advise customers on planning their YouScience implementation, integrating it into their school year in a manner that ensures they achieve their specific goal
  • Use data and processes to monitor client progress throughout the year, delivering timely guidance and intervention to ensure successful outcomes
  • Identify opportunities to expand customer usage of YouScience products and services by paying attention to unmet needs
  • Conduct customer training sessions online or in person, as appropriate
  • Solve customer issues in coordination with other YouScience teams, taking ownership of the issue until the situation is resolved
  • Develop training materials, classroom curriculum, and other support materials to improve customer experience and facilitate successful implementation
  • Deliver on key company metrics, including but not limited to utilization, retention, and NPS
  • Represent the voice of the customer in cross-functional projects, ensuring customer needs are built into product and process initiatives
  • Document customer interactions in CRM system according to established processes
  • Demonstrate mastery of internal technology, tools, and processes
  • Participate in cross-functional projects to drive improvement and growth across the company
  • Assist with customer onboarding, support, and other tasks as needed

What You Should Have 

  • BA/BS or equivalent
  • 2+ years working in education or education services
  • 2+ years customer success or account management experience, preferably in a SaaS environment
  • Ability to travel (less than 10%)

Extra Credit

  • Outstanding communication, presentation, and problem-solving skills
  • Prefer working as part of an integrated, cooperative team
  • Proven record of juggling multiple responsibilities
  • Incorporated technology as a routine, integral part of your life
  • Thrive in a dynamic, fast-paced environment
  • Highly organized with strong attention to detail
  • Self-directed, able to work independently

Benefits

  • Collaborative work environment with fantastic team
  • Opportunity for growth and advancement
  • A chance to really make a difference in individuals’ lives and drive societal change
  • Generous health/dental/vision benefits
  • 15 days PTO, plus ~14 paid holidays, and the week of July 4th and the week between Christmas and New Years off (paid)
  • We sincerely live by our values, which are:
    • We empower others
    • We perform as a cohesive championship team
    • We are all leaders
    • We never stop growing
    • We make a positive impact
    • We show respect in word and in deed
    • We remember that life is bigger than our work

YouScience is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, sexual orientation, gender identity, color, religion, national origin, age, disability, veteran status, or another legally protected status.

Send Resumes to: alex.pastina@youscience.com