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Precision Exams and YouScience have joined forces! Uncover natural talent and validate skills and knowledge – all in one place. Welcome to our new home!

Our goal is to provide opportunity for all, right now.   

YouScience was created to help answer some of life’s biggest questions: “Why am I learning this?” and “What do I want to be when I grow up?”

From the initial conception as an innovative aptitude and career discovery tool to our recent merger with Precision Exams to incorporate industry-recognized certifications, we’ve revolutionized the way students, educators, and employers view talent and possibility.

We instill hope, purpose, and direction by connecting natural talent, skills, and knowledge with in-demand education pathways and careers. Join us to help find the makers, doers, artists, and thinkers who will help solve the problems of tomorrow.

If this sounds interesting, we should talk

ABOUT OUR RECENT MERGER

Think you’re right for the job?

We believe in a high performance workplace and are always on the lookout for exceptional talent. Check out the positions we are hiring and if one sounds interesting, send us your resume.

Customer Success Manager Trainee

Full-Time

Our customer success team loves helping people! We understand the challenges facing teachers and students and are motivated to help our customers succeed. We are team players who are committed to doing whatever is required to meet customers’ needs, regardless of whose responsibility it “should” be. We’re not satisfied with, “that’s how it’s always been done.” We think critically, adapt quickly, and have fun while we do it.

YouScience is looking for individuals who genuinely enjoy working with and helping people, who are talented trainers and presenters, and who embrace the fast pace and fluid environment of a small and growing company. Experience in education, office-based customer service, and/or or account management is a plus.

As part of the Customer Success Training Program, you will learn customer success from the ground up. You will initially be focused on customer support, learning the company, products, and customer in the process. As you gain proficiency and based on the needs of the company, you will be exposed to other aspects of customer success and participate in interdepartmental projects throughout the company. Upon successful completion of the training program, you will advance into another customer success position, the exact nature of which will be determined by your performance and the needs of the company. The duration of the training program will be based on performance and needs of the company, but the target duration is one year. Some of the key responsibilities for this position are listed below.

This position may be located in American Fork, UT , or Nashville, TN. Work will be performed in the office during the initial onboarding and training period, after which a hybrid approach (designated days in the office and others remote) is possible.

 

Responsibilities:

  • Demonstrate mastery of our product suite and an understanding of the education environment
  • Provide customer support and respond to customer inquiries regarding any aspect of YouScience products and services via online chat, telephone, or email in a helpful and timely manner, pursuing the issue until it is solved
  • Assist with customer onboarding
  • Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company, to both internal and external customers in all forms of communication
  • Conduct customer training online or in person, as appropriate
  • Document customer interactions in CRM system according to established processes
  • Develop training materials, classroom curriculum, and other support materials to improve customer experience and facilitate successful implementation
  • Deliver on key company metrics, including but not limited to customer utilization, retention, and satisfaction
  • Represent the voice of the customer in cross-functional projects, ensuring customer needs are built into product and process initiatives
  • Demonstrate mastery of internal technology and tools
  • Adhere to defined processes to ensure consistent customer experience and internal information tracking and documentation
  • Capture client feedback and suggestions via internal systems and processes to improve future products and services
  • Work collaboratively with other members of YouScience organization to achieve company goals
  • Perform other duties as requested to support YouScience’s business objectives, including but not limited to preparing reports, assisting with administrative duties, etc.

 

Requirements:

  • BA/BS or equivalent
  • 3+ years working in education (teacher, counselor, CTE, administrator…)
  • Outstanding communication and presentation skills
  • Proven record of juggling multiple responsibilities
  • Comfortable with technology
  • Thrives in a dynamic, fast-paced environment
  • Highly organized with strong attention to detail
  • Self-directed, able to work independently

Company:

YouScience was created to help answer some of life’s biggest questions: “Why am I learning this?” and “What do I want to be when I grow up?” Our innovative aptitude and career discovery tool and industry-recognized certifications have revolutionized the way students, educators, and employers view talent and possibility. We instill hope, purpose, and direction by connecting natural talent, skills, and knowledge with in-demand education pathways and careers.

Salary: $40,000-$45,000 per year

Send resumes to: robbie.rauzi@youscience.com

Experienced QA Analyst / Technical Business Analyst

American Fork, Utah / Remote

 

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

Job Description

We are looking for an innovative and experienced Quality Assurance Analyst / Technical Business Analyst to join our team. The ideal candidate will be focused on two related yet separate functions.

Quality Assurance Analyst

The Quality Assurance Analyst is responsible for developing and executing test plans for company projects. The successful candidate will work closely with various departments to perform and validate test cases based on quality. You will be responsible for ensuring that the product meets the minimum quality standards, is fully functional and user-friendly.

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

We are looking for an innovative and experienced Quality Assurance Analyst / Technical Business Analyst to join our team. The ideal candidate will be focused on two related yet separate functions.

 

Quality Assurance Analyst

The Quality Assurance Analyst is responsible for developing and executing test plans for company projects. The successful candidate will work closely with various departments to perform and validate test cases based on quality. You will be responsible for ensuring that the product meets the minimum quality standards, is fully functional and user-friendly.

To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues. It is

essential that the candidate have excellent documentation and communication skills. You will be working as an integral part of one or more agile development teams.

 

Technical Business Analyst

The Technical Business Analyst serves as an interface between Customer Support and Engineering. The successful candidate will work directly with Customer Support representatives to validate customer error reports, assess potential failure points, and compose well documented, actionable tickets for engineering. Candidates must gain an in-depth knowledge of both customer facing interfaces and features and the backend processes and application workflows.

To be successful as a Technical Business Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. The candidate must understand database structures and relationships and must be able to write and execute SQL queries. You should also be proficient in documenting process, procedures, and workflows to empower Customer Support representatives and build our internal knowledgebase.

 

What You Should Have

  • 3+ Years of QA Analyst / Technical Business Analyst experience in a SaaS business
  • Experience in quality inspection, auditing, and testing
  • Experience in understanding database structures and relationships
  • Proficiency in writing and executing SQL queries.
  • Excellent communication skills, both written and verbal
  • Strong computer skills and knowledge of QA databases and applications
  • Strong analytical and problem-solving skills
  • Meticulous attention to detail

What We Hope You Have

  • 5+ Years of QA Analyst / Technical Business Analyst experience in a SaaS business
  • A Bachelor’s Degree in Computer Science, Information Systems or a related field or commensurate professional training and experience
  • Experience working with JIRA and Confluence work management tools
  • The desire to engage with stakeholders across the company to drive continuous improvement of our product line

 

Responsibilities

  • Develop and execute test plans to ensure that all objectives are met
  • Document test criteria in Jira and Confluence work management tools as part of an agile process
  • Identify and remedy defects within the production process
  • Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
  • Compile and analyze statistical data
  • Performing detailed requirements analysis
  • Ensure that user expectations are met during the testing process
  • Draft quality assurance policies and procedures
  • Investigate customer complaints and product issues
  • Gathering critical information from meetings with various stakeholders and producing useful reports
  • Ensure ongoing compliance with quality and industry regulatory requirements
  • Ensure customer error reports are validated, well documented, and actionable before being sent to engineering

 

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Flexibility to work in American Fork, UT or remote
  • Ongoing support for continuing education and career development Opportunity to work and learn alongside some of the industry’s most passionate innovators
  • Great medical, dental, vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement
  • Community service opportunities
  • Salary $65-80,000, depending on experience

Send Resumes to: tyler.park@youscience.com

Experienced Software Engineer

American Fork, Utah / Remote

About YouScience

YouScience is a rapidly growing SaaS business focused on solutions in the education and workforce development sectors with nearly a million users in 7k+ schools globally. With locations in American Fork, UT, and Nashville, TN, we combine revolutionary aptitude-based career guidance with industry-recognized certifications that empower students to uncover their natural talent, validate their skills and knowledge, and pursue their best-fit educational pathways and careers.

Our platform uses real measures of aptitudes via psychometrically valid “brain games” to determine a user’s unique set of natural abilities. When combined with interests, the results yield very accurate career recommendations and deep personal insights. Our industry-recognized Career and Technical Education (CTE) certifications help students validate the knowledge and skills they have gained in the classroom and match them to employment opportunities and continuing education. Taken together, our suite of products expands students’ vision of opportunity and equips educators to better guide students in their educational and career decisions.

 

Job Description

Our frontend stack is Phoenix LiveView / React with our back end in Elixir / Rails and PostgreSQL. We are looking for self-motivated people who are creative problem solvers that learn quickly and can thrive in an exciting and fast-paced environment with little guidance.

We care about your personal growth and career progression. We try to assign projects that will help each team member develop into a more well-rounded engineer and enable them to take on more complex tasks in the future. Our team is dedicated to supporting new team members. We are a good mix of engineers creating the perfect environment for you to both mentor and be mentored. We all enjoy helping each other grow through mentoring and thorough kind and supportive code reviews. YouScience is an awesome place to grow and level-up in your software engineering skills and pick up some excellent technical skills that will help you stand out amongst other software professionals.

 

What You Should Have

  • 3-4+ years in a professional software development environment;
  • 2-3+ years of coding experience with at least one modern language such as Elixir, C#, Go or Java including some function-oriented design;
  • 1-2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems; Strong ownership and drive to launch new features in the market.
  • 3-4+ years working as a full stack engineer in a hyper growth SaaS company;
  • The passion to mentor your peers and be a problem solver;
  • Strong experience with algorithms, data structures and code;
  • Disciplined approach to testing and quality assurance;
  • Experience with web infrastructure and distributed systems;
  • Frontend, backend, machine learning, or full-stack experience;
  • Evidence of exposure to architectural patterns of a large, high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms);
  • Experience with end-to-end encrypted communications and/or blockchain/ distributed ledger/ hyper ledger technologies is highly desirable since the team will be creating solutions in these areas.

 

Responsibilities

  • Develop the APIs, web applications and microservices that power the YouScience integration platform;
  • Develop, debug, test and support Phoenix / Elixir web services;
  • Develop effective business intelligence strategies and analytics solutions;
  • Leverage technologies like Docker, Postgres to build scalable and maintainable applications;
  • Participate in product workshops to help determine new features and initiatives.

 

Benefits

  • Mission oriented, collaborative culture
  • Impact the lives of millions of American students
  • Flexibility to work in American Fork, UT or remote
  • Ongoing support for continuing education and career development Opportunity to work and learn alongside some of the industry’s most passionate innovators
  • Great medical, dental, vision benefits
  • 15 days paid time off (PTO) per year
  • 18+ paid holidays per year
  • Partial internet and cell phone reimbursement
  • Community service opportunities
  • Pay range, depending on experience

 

Please send resumes to: matt.walstad@youscience.com

 

Customer Support Specialist

Full-Time

Our customer support team loves helping people! We understand the challenges facing teachers and students and are motivated to solve users’ problems quickly. Whether the request comes via chat, phone, or email, we communicate with empathy and create a positive customer experience through our interaction.

YouScience is growing, and our customer support teammates are looking to get in on the ground floor of an organization with significant opportunity for growth and advancement. We are team players who are committed to doing whatever is required to meet customers’ needs, regardless of whose responsibility it “should” be. We’re not satisfied with, “that’s how it’s always been done.” We think critically, adapt quickly, and have fun while we do it.

This position may be located in Nashville, TN or American Fork, UT. Work will be performed in the office during the initial onboarding and training period, after which a hybrid approach (designated days in the office and others remote) is possible.

 

Responsibilities:

  • Respond to customer inquiries via online chat, telephone, or email in a helpful and timely manner, efficiently solving issues and pursuing the matter until it is solved
  • Exhibit a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
  • Develop and display deep knowledge of our products and how our customers use them
  • Document interactions with customers in CRM system
  • Capture and report client feedback and suggestions
  • Record and report customer issues, adhering to internal systems and processes
  • Assist with customer account set-up in multiple systems, including account creation, data entry, sending onboarding emails to clients, etc.
  • Act as subject matter expert or project owner as assigned
  • Conduct customer training webinars
  • Perform additional duties (cross-departmental) as required

Requirements:

  • Able to communicate effectively and efficiently via chat, email, and telephone, with proper grammar and punctuation
  • Comfortable working in dynamic environment
  • Comfortable working in an open workplace environment
  • Experience and expertise with technology; able to engage with multiple platforms simultaneously
  • Proven ability to complete multiple projects simultaneously while paying strict attention to detail
  • Able to work independently while also adhering to defined procedures and processes
  • Team-oriented, willing to help where needed
  • Desire to learn and grow with our expanding company
  • Attention to detail
  • High school diploma or equivalent required; college degree preferred
  • 2-4 years work experience in an office setting preferred
  • Flexibility in your available work hours – We offer support coverage from 5 AM to 6 PM (Mountain).

You may be asked to cover early AM or late PM shifts, and shift may vary over time according to company needs.

Position can be located in American Fork, UT, or Nashville, TN

Company:

YouScience was created to help answer some of life’s biggest questions: “Why am I learning this?” and “What do I want to be when I grow up?” Our innovative aptitude and career discovery tool and industry-recognized certifications have revolutionized the way students, educators, and employers view talent and possibility. We instill hope, purpose, and direction by connecting natural talent, skills, and knowledge with in-demand education pathways and careers.

 

Job Type: Full-Time

Pay: $17-$20/hr

Send resume to: robbie.rauzi@youscience.com